Terms and Conditions

Overview of Aspire Literacy

Aspire Literacy is a literacy intervention service. This service involves a professional qualified teacher delivering sessions with the aim to improve the student’s literacy skills in the areas of reading, writing and spelling. Aspire Literacy offers two programs: Personalised Program and ‘Start from Scratch’ Program. Clients who participate in the Personalised Program will be assessed, have a personal program written for them and be given feedback on their learning progress. Students who participate in a ‘Start from Scratch’ Program will begin at a set starting point and progress sequentially regardless of individual progress.

Responsibility of Clients

General

Participation by a student in an Aspire Literacy program must be authorised and paid for by a responsible parent or guardian of the student (Client). The Client is responsible for the attendance and behaviour of the student. Aspire Literacy sessions last for a duration of 50 minutes. One teacher to one student costs $120 for the 50 minute session. One teacher to two students costs $80 per student per 50 minute session. Aspire Literacy will contact the client (parents/carers of the student if the student is under the age of 18) four weeks before every ACT school term via email. Aspire Literacy and the client will agree on a suitable weekly day and time for intervention sessions to occur.

The client will be informed of the total payment for the term by being emailed an invoice from Aspire Literacy to the Client’s nominated email address. Full payment for the whole term must be deposited into the specified Aspire Literacy account before the beginning of the commencing ACT school holidays before participation in the following term’s program can commence. The Client must be in the Jaga offices waiting area to pick up their child at the end of the session. The teacher will take the child to the waiting area and cannot wait with the child to be picked up if a Client is running late. It is the responsibility of the Client to take over duty of care of the child at the end of the session.

Cancellation of sessions by Client

Clients must notify Aspire Literacy by email with as much notice as possible (but no less than 24hrs) if the student is unable to attend an intervention session. For students who participate in a Personalised Program, when notice is given, students are able to access a make-up session. These students are able to access one make-up session per term only. When organising the make-up session, the client will be offered two options from which they must select one. Students participating in the ‘Start from Scratch’ Program are not entitled to a make-up session. The ‘Start from Scratch’ Program will continue in their absence and the teacher will endeavour to support the student to catch up regarding missed instruction. Families may be required to support this by undertaking additional learning at home.

If a Client does not inform Aspire Literacy that a student cannot attend a Personalised Program session within the minimum 24 notice period, the session will be forfeited with no option of a make-up session given. A refund will not be given. If a student arrives late to a session, the session will still finish at the original set time. No discount will be given to the client. The session will finish 50 minutes after the starting time of the session.

Cancellation of Program by Client

If a Client decides that they no longer want their child to continue attending sessions at Aspire Literacy, 50% of the cost of each future session for the current term after Aspire Literacy being notified will be refunded to the client. The client must notify Aspire Literacy of their intent to terminate sessions in writing via email.

Cancellation of Session by Aspire Literacy

If Aspire Literacy cancels an intervention session, the client will be notified in writing by email with as much notice as possible being given. The client will be given the choice of attending a future make-up session or being given a full refund of the cost for that session. If a Client and/or student behaves in a manner that Aspire Literacy considers breaches our Code of Conduct (See below), the Client and the student will have their program terminated immediately. A refund will not be given.

Cancellation of Session by Aspire Literacy

Disclaimer

Aspire Literacy teachers will incorporate their knowledge and training of literacy to assess, plan and work with the student with the aim to improve the student’s literacy skills. In some cases, the student may not improve their literacy skills due to a variety of reasons. Aspire Literacy will not be held accountable for the performance of the student as there may be reasons beyond the teacher’s control as to why the child is not experiencing literacy growth. If a Client does not believe the student is benefiting from the Program, the Client can cancel their involvement in the Program in accordance with the process above.

Child Safeguarding

All sessions will take place in an office with an open door. All teachers at Aspire Literacy are qualified teachers and hold a current WWVP card. If your child needs to go to the toilet during an intervention session, the teacher will do their best to ensure that the Jaga toilets are empty before the child enters them. The teacher will wait for the child directly outside the toilet.

Code of Conduct

Clients and students must behave in a calm, quiet, professional manner. Aggression, violence, disrespectful behaviour and/or inappropriate language, including any behaviour which is not appropriate in an office environment, will not be tolerated.

Complaints Process

All complaints must be made in writing by the Client via email to Aspire Literacy. The staff at Aspire Literacy will respond to your complaint and use reasonable efforts to rectify the situation if possible. If a Client is unhappy with the response from Aspire Literacy, they can contact the Australian Tutoring Association and lodge a written complaint. The Australian Tutoring Association will then follow up the complaint in accordance with their policies and procedures.